Customer Number feature built into front-end application in a easily visible area like the Login dialogue box.
This could tie up to internal Cloud IQ CRM and be used on Main Support phone line for automated actions like connecting you to support agents or automatically advising you of the status of your support cover and support tiers contracted to us. In addition, it could have additional actions for severity of call, like “Dial 1 – for system down/outage” etc… If the most applicable option is not listed, they could dial the final digit for a “catch-all” type support query, where they can also be offered an option to hold for an available agent or select “2” to log an incident. Should they do option 2 the Customer number keyed in by them at the start of the call will be used to log a Halo Incident with status unassigned and general message like call “ABC Tiles” back – General support query.